REFUND POLICY
14 days to request a full refund.
Updated November 2, 2026 · Applies to Vibe Ctrl software purchases
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Our 14-day promise
Request a full refund within 14 calendar days of successful payment for an annual or lifetime Vibe Ctrl software membership, for any reason. The same window applies to each manually purchased annual renewal. Downloading or using the software does not by itself remove this Vibe Ctrl promise.
The window is measured from the successful payment recorded for the order. A request received within the window remains eligible if processing finishes later. The public checkout is still being prepared; no payment is taken through the current download preview or a purchase inquiry.
How to request a refund
Email kinggreenhall@gmail.com from the address used for your purchase. Include your order or Paddle transaction number, approximate payment date and the membership purchased. A reason is optional. Do not send a password, full card number or identity document.
For a Paddle purchase, you can also use the support link in your receipt or visit paddle.net to request a refund. If you contact Vibe Ctrl first, we will help locate the purchase and arrange the refund through Paddle. We do not ask you to accept store credit instead of the promised refund.
How money is returned
A full refund covers the amount paid for the refunded order, with applicable tax adjustments handled through the payment platform. We do not deduct a Vibe Ctrl handling fee. Paddle processes refunds for purchases where it is the seller, normally back to the original payment method where possible.
Paddle states that eligible refunds are generally processed within 14 days of approval; card, bank and wallet posting times can differ. A withdrawal request may follow a different statutory timetable. Your bank's currency conversion can affect the amount shown in your local currency. We cannot promise an exact bank posting date.
What happens to membership
When the refund is confirmed, the software entitlement supplied by that payment will be revoked or adjusted. Independent valid purchases or gifts are not canceled merely because another order is refunded. An account with no remaining valid trial or membership cannot continue device control or dictation.
Refunding a payment does not delete your account, mappings or local settings. Account management and software update recovery remain available as applicable. Offline entitlement changes may take effect at the next verification or when the signed offline state expires.
After 14 days and payment problems
After the 14-day window, contact us about duplicate payments, unauthorized charges, or a serious unresolved defect. We will review the circumstances; this section does not promise every later request will be approved.
Annual membership does not renew automatically, and the seven-day trial does not automatically charge you. A manual renewal is a new payment with its own refund window. No hardware is sold or shipped under the current offer.
Your rights remain protected
This policy adds our 14-day refund promise; it does not replace or reduce mandatory rights under applicable law or more favorable applicable rights under Paddle's terms. You retain lawful rights to contact your bank or payment provider about a transaction.
Questions about a Vibe Ctrl purchase can be sent to Ailin (艾林) at kinggreenhall@gmail.com. Payment-related requests can also be directed to Paddle when it processed the purchase.